Got Questions? We’ve Got Answers.
When did FAZEEK begin?
FAZEEK was formed in Melbourne, Australia in 2017. You can read more about us here.
I would like to stock FAZEEK products in my store - how do I get the goods?
We work with amazing agents throughout the world who service our stellar retailers. You can find their contact details here.
Please let the team know a bit about your business, location, and products you’re excited for!
I have a marketing enquiry - who should I email?
Please get in touch with our team who can then point you in the right direction. You can email us via our Contact page.
Where is your glassware made?
Our hand-blown glassware is design by us in Melbourne, Australia. We proudly work with a small, female-run team in China to create these beautiful pieces.
Will you ever stop making the Wave Coupes?
Don’t be ridiculous!
How do I care for the glassware?
All of our glassware is dishwasher safe, though we recommend showing them the love they deserve by washing by hand.
For further care information, you can click here.
How long will my order take to be shipped?
Our small team works to pack and dispatch your order within two business days from our Atlanta, Georgia warehouse. Once your order is shipped you will receive an email with a tracking link so you can keep an eye on your delivery.
Do you ship throughout the world?
Absolutely! We’re flattered when someone discovers our brand and wants our pieces in their home! If you don’t see a shipping option at checkout for your country, please contact us and we will sort it out for you!
I don’t want the glasses to break in the post - what can I do?
We have perfected the art of shipping glassware over many years! We are confident in how we pack the goods and ship to you.
However, of course if anything arrives broken and you send us a photo and proof of purchase with 48hours of receiving it - we will happily send a replacement.
Do you accept returns and offer refunds?
We cannot accept returns and don't offer refunds for change of mind. Please also read our product information regarding the unique nature of handblown glassware, as we cannot accept returns for quirks in the glass that we do not deem faults.
My order has arrived damaged, what can I do?
Oh no! Let’s get that sorted for you. Please email us with your order number and photos of the issue.
Our team will then get back to you asap.
Can I return a sale item?
There are no exchanges or refunds on sale items. Any disclaimer added to a sale listing is to be understood prior to purchasing as this may detail the reasons for the reduced price. Please consider this before your purchase.